International Workshop Agreement (IWA1) Guidelines for process improvements in health service organizations
This guide was developed with the following objectives:
Health service organizations should define all their processes. These processes, which are typically multi-disciplinary, include administrative and other support services as well as those involving treatment, include such examples as the:
a. Development and delivery of training as required by competencies or credentialing
b. Surgery processes and the necessary ancillary support services
c. Preventive and predictive maintenance program
d. Design and/or development of diagnostic protocols/ pathways.
e. Billing and coding for services correctly.
f. Billing and coding for services correctly
Who is it relevant for?
IWA1 is relevant to any health service organization that wishes to exceed customer expectations, a basic requirement for all types and sizes, whether they’re in the private, public or voluntary sectors.
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